Shipping policy

Thank you for visiting and shopping at DQTENS. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

In-Stock Gear & Standard Items: All standard in-stock orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Custom & Bulk Orders (MOQ 100+ Units): Due to specialized manufacturing and strict quality inspection, custom-made products require a production lead time of typically 15–25 business days before shipment. Our B2B specialist will confirm exact dispatch schedules with you directly.
Orders are not shipped or delivered on weekends or federal holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight and destination.

U.S. Domestic Shipping (Contiguous U.S.)

Orders may be fulfilled from our logistics centers via USPS, FedEx, or UPS:

Standard Shipping (USPS Ground / FedEx Ground): 2–5 business days
Express Shipping: 1–3 business days

International Shipping

We ship worldwide to outdoor enthusiasts, tactical professionals, and enterprise partners:

International Standard / Economy: 7–15 business days
International Express (DHL / FedEx / UPS): 3–7 business days
Please note: Estimated transit times do not include customs clearance delays in the destination country.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will become active within 24–48 hours.

4. Customs, Duties, and Taxes (International Orders)

DQTENS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

If a package is refused due to unpaid customs duties or import taxes, any return shipping expenses or handling fees will be deducted from any potential merchandise refund after the parcel is successfully returned to us.

5. Damages & Lost Packages

DQTENS is committed to ensuring your high-performance equipment arrives intact.

If you received your order damaged, please save all packaging materials and damaged goods, take photos, and contact our support team within 48 hours of delivery.
If your tracking status shows "Delivered" but you have not received your package, please check your surroundings and verify with household members or neighbors before contacting the carrier to initiate a trace.